NEWS & UPDATES
Update on Friday July 3
We’re incredibly grateful to our clients for all the positive feedback we’ve been receiving for our new systems and procedures. This is very much a work in progress for us, so please watch this home page very closely for further updates.
We really appreciate everyone’s patience and understanding while we try new ideas to serve you better, and we apologize for the many different messages we’ve needed to share about how we’re running things from day to day.
The primary change we need to announce at this time is that until we implement further improvements to our system we are asking our clients to contact us by phone ONLY. Please do not text us. We will still potentially need to contact you by text in certain circumstances (more details below) but for now we will be confirming appointments strictly by phone, and will not be sending any confirmation texts to reconfirm your appointment or verify your number.
Another change is that we are asking all clients to please check the schedule for cancellations on the day of your appointment, particularly right before you come to the spa. For now we will NOT be sending text notifications for cancellations but our website will be maintained with a high degree of accuracy in real time, so please just check our online schedule to make sure your lady is still at the spa before you come to visit. Although we no longer require clients to call at the beginning of the shift, you can still feel free to call anytime to reconfirm your appointment.
So to make a booking you only need to call twice: the first time to make your booking, and the second time to let us know when you have arrived in the parking lot and are ready to come in for your appointment. We will call you back to let you know when it is time to come in if we can’t serve you immediately.
Below is an outline explaining all of our new spa protocols and booking procedures at this time. There have been some recent changes here as well, so please read carefully. We look forward to seeing you again soon!
We are very pleased to announce a limited re-opening at Perla Spa. Our initial opening hours at Perla will be 10 am to 2 am but please watch this site for further updates about our other locations, as well as additional refinements and improvements to our protective measures.
We have enhanced many of our procedures for your comfort and safety while ensuring we are in full compliance with all health protocols and guidance issued by the Government of Ontario and the City of Toronto.
All of our facilities are thoroughly cleaned by professional cleaners daily, and there will now be an extended time between every appointment for your room to be fully cleaned and sanitized and all towels and linens replaced.
Plexiglass has been installed at the front desk for your protection. All high touch surfaces in the entrance and reception areas are regularly cleaned, and hand sanitizer will be available for your use when you first arrive. Our ladies will use the same room for their entire shift, and will always sanitize their hands when first arriving for your session.
The city of Toronto now requires that masks must be worn in all public places and private businesses. We kindly request all clients to please bring your own mask and be wearing your mask before you enter the spa.
Our most important new safety feature is that we will now only allow one client in the reception area at a time, and no one will be permitted to be in the waiting room. We feel this will enhance your privacy and individual service, in addition to providing you with the maximum social distance and minimum social contact every visit. To make this new level of service possible we have updated our booking policies. It is now mandatory that we can communicate with our clients via text when necessary from a verified phone number. We will no longer answer calls from private, blocked or text app numbers.
Any texts we send will come from an anonymous number that is not registered to our business and cannot be called. Our texts will be intentionally vague (sample text: “there has been a change, please call”), and will never mention the type of business, any names (attendants or clients), etc.
With this change, clients are no longer required to call and confirm appointments at the beginning of the shift. Our website schedule will always be accurately maintained in real time, so if by chance your attendant takes the day off or leaves during her shift this will immediately be updated on our online schedule. Please be sure to double check our website to make sure the lady you booked is still on schedule before you come to the spa.
If you are not feeling well in any way; have traveled outside of Canada in the past 14 days; or have been in contact with anyone sick or anyone confirmed or suspected of having COVID-19, please stay home! If you have to cancel your appointment for any reason, please contact us BY PHONE ONLY to let us know ASAP. Clients who do not show up for their appointments without canceling, or cancel with inadequate notice will be forbidden from making future bookings.
When you arrive for your appointment please call 416 661-7887 to let us know you are parked and ready to come in. If we are not able to bring you into the spa immediately we will phone you back to let you know when to enter so we can serve you personally and take you to your room right away.
Walk in clients are still welcome, but you must call first and we will inform you when you can come in to find out who is available and meet our attendants.
Our entire staff will be required to always maintain a two metre social distance from each other, so we ask that you extend the same respect to our managers and any ladies you wish to meet in our reception area.
It has been a long hiatus and we are very pleased to be back. At this time we would also like to share that we have consolidated our operations and closed our Platinum Spa location. Platinum was our very first Premier spa, and we are tremendously grateful to our many wonderful clients who have visited us there over the years.
We look forward to continue serving you at our Perla, Pure and Studio 9 locations, and hope to see you again soon!