Privacy Policy

This Privacy Policy (the “Policy”) sets out the privacy policies and practices for Premier Spas, its subsidiaries and affiliates (collectively the ”Company”), with respect to the collection, use and disclosure of information that is gathered and provided by you in the use of our Websites (collectively the “Sites”) and services. Premier Spas strives to ensure compliance by our staff with the strictest standards of security and confidentiality.

Your use of our Sites signifies your acknowledgement and consent to our Privacy Policy. If you do not agree to this Privacy Policy, please do not continue to use our Sites. Your continued use of the Sites signifies your acceptance of these terms and any changes in effect at the time of use.


Personal Information is information about you that identifies you as an individual, for example, your name, address, e-mail address, or telephone number.

Our Company collects and stores any information that you voluntarily provide to us, either directly or through your use of our Services. For example, we collect Personal Information from you when you register on our Sites, contact us with inquiries, to resolve complaints or concerns, or use certain Services.

Premier Spas uses the personal information collected from you for the following purposes:
  • to communicate with you in respect to matters related to or arising from the use of the Services offered on our Websites and/or by Premier Spas, confirming appointments, handling complaints whether through emails or phone calls;
  • to send transaction-related communications such schedule confirmations through calls, answering you questions or complaints you have emailed in;
  • to allow you to schedule in for our Services, obtain access to the Website Services or engage in activities you select;
  • to manage and develop our business and operations, administer accounts;
  • to improve the content, appearances and utility of our Websites;
  • to detect and protect us and other third parties against negligence, fraud, theft and other illegal activities;
  • as permitted by, and to comply with, any legal or regulatory requirements, process or provisions;

Premier Spas will not sell, transfer, or rent your personal information that you provide on its Sites to any third parties except the circumstances set out below:
  • in accordance with the terms of this Privacy Policy;
  • to comply with legal requirements such as a law, regulation, warrant, subpoena or court order;
  • to perform services on our behalf by third party service provider. For example, company to handle payment process, data storage, host websites, to assist in direct marketing, to conduct audits. Those companies will be permitted to obtain only the personal information they need to provide the service.


The Company and its service providers and business partners may collect non-personal information from your use of our Website and services such as server log files, environmental variables and from scanning navigational data to collect non-personal information about our users in order to help us deliver better service and user experience. Such non-personal information could include the IP addresses or areas of site being clicked on most frequently.

You can withdraw your consent for the use of your personal information at any time by notifying us at Information may be retained by the Company for audit or archival purposes or as required by applicable federal and provincial laws.


We have put in place physical, electronic, and managerial procedures to safeguard and help prevent unauthorized access, maintain data security, and correctly use the information we collect online. The Company applies security safeguards appropriate to the sensitivity of the information, such as making personal information accessible only to authorized employees on a need-to-know basis. Unfortunately, no security system can be guaranteed to be 100% secure. Accordingly, we cannot guarantee the security of your personal information and cannot assume liability for improper access to it. The Internet is not a secure medium and you acknowledge and agree that the privacy of your e-mail communication and personal information can never be guaranteed as any e-mail communication may be lost, intercepted or altered. By using our Sites, or providing personal information to us through any means, you agree that we can communicate with you electronically regarding security, privacy, and administrative issues relating to your use of our Web sites and our services.


The Company and its service providers (including ad servers, outbound email vendors, affiliate vendors and search engine advertising agencies, and providers of web analytics tools), in common with many web site operators, may use standard technology called "cookies" on its Sites. Cookies are small data files that are downloaded onto your computer through your Web browser to enable websites or service providers systems to recognize your browser and capture and remember certain information. You can disable cookies by turning them off in your browser; however, some areas of the Sites may not function properly if you do so.


There may be links from our Sites to other web sites; note that this Privacy Policy applies only to our Sites and not to web sites of other companies or organizations to which our Sites may be linked. You must check on any linked sites for the privacy policy that applies to that site and/or make any necessary inquiries in respect of that privacy policy with the operator of the linked site. These links to third party websites are provided as a convenience and are for informational purposes only. The Company does not endorse, and is not responsible for, these linked websites.


The Company considers the protection of children's privacy, especially online, to be of the utmost importance. We do not knowingly collect or solicit personal information from children nor do we allow them to become registered users of, or to request information through, our Sites or help-seeking information lines.


The Company reserves the right, at its discretion, to change, modify, add, or remove portions of this privacy policy at any time. You should check this page periodically for changes. Your continued use of the Website following the posting of changes to this privacy policy will be considered your consent to those changes.

If you have any questions about this Privacy Policy or have any concerns about how we manage your personal information, please email us at

Effective Update: November 21, 2019